Updating to Keystone 2.5

Installing Keystone 2.5 Update on Windows 7

When upgrading to Keystone 2.5 from a prior version on a Windows 7 PC, this procedure must be followed to install the update correctly.
NOTE: Do NOT login to Windows as Administrator when updating Keystone. Login as the Windows user who normally runs Keystone.

1. Load the 2.5 update normally, using either Web Update or Load Update from the Keystone System Maintenance menu. When asked to release the update, click YES.
2. You will see the following dialog asking if you wish to restart Keystone:
   
   
   
   Click YES.
3. The Keystone splash screen will appear, followed by a message that says "Preparing to install update...". You will then see an error message similar to the following:
   
   
   
   Click OK.
4. Click the windows START button, select All Programs, select Accessories, then RIGHT-CLICK on the Command Prompt option and select "Run As Administrator."
5. You will see the following message:
   
   
   
   Click YES.
6. At the command prompt, type:

   CD %TEMP%\CCGH

7. At the command prompt, type:

   DIR CCW*.tmp /od

8. You will see a directory listing similar to the following:
   Volume in drive C has no label.
   Volume Serial Number is BCBF-B23C
   Directory of C:\Users\vmuser\AppData\Local\Temp\CCGH
   11/11/2011 04:59 PM <DIR> .
   11/11/2011 04:59 PM <DIR> ..
   10/31/2011 07:02 PM 14,823,954 CCWE87A.tmp
   11/11/2011 04:59 PM 14,915,472 CCWA33E.tmp
   2 File(s) 29,739,426 bytes
   2 Dir(s) 59,800,133,632 bytes free
9. At the command prompt, type the name of the LAST file indicated in the directory listing, for example:

   CCWA33E.tmp

   NOTE: If you do not see any filenames listed, please stop and call support!
10. You will see the following dialog:
    
    
    
    Click NEXT.
11. You will see the License Agreement dialog:
    
    
    
    Select "I accept the agreement", click NEXT.
12. You will see the Select Destination Location dialog:
    
    
    
    Verify that the highlighted box contains the path to your current version of Keystone (normally C:\Program Files\GivenHansco\CC), click NEXT.
13. You will see a warning message indicating that the folder already exists:
    
    
    
    Click YES.
14. You will see the Select Additional Tasks dialog:
    
    
    
    Click NEXT.
15. You will see the Ready to Install dialog:
    
    
    
    Click INSTALL.
16. (Network Server/Standalone Only) If the Keystone database files are currently stored in the C:\Program Files\GivenHansco\CC\Cust\Data folder, you will see the following warning:
    
    
    
    Click YES.
17. (Network Server/Standalone Only) If the Keystone database files are currently stored in the C:\Program Files\GivenHansco\CC\Cust\Data folder, you will see a second warning:
    
    
    
    Click YES.
18. You will see the Service Applications dialog:
    
    
    
    (Network Server/Standalone Only) Ensure that Socket Server is checked.
    If other boxes are checked, leave them checked. Click NEXT.
19. After the update has been installed, you will see the completion dialog:
    
    
    
    Ensure that "Launch Keystone" is checked, click FINISH.
20. Keystone will start, update the System and Document Imaging databases (Network Server/Standalone Only) and the login screen will appear.

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See Keystone 2.5 Changes for important information regarding Keystone 2.5 Folder locations.