RDP Connection dropping

Problem

User connects to Keystone using remote desktop client, but the connection will drop if the user stops using Keystone for a few minutes or hours, depending on the MTU setup of the router. (MTU = disable, 1492 or 1360).

For windows server 2000, the client will drop and users need to reconnect to the server again.

For Windows Server 2003 or 2008, the client will freeze. When you start use the Keystone again, If you wait long enough (a few seconds to a few minutes) it reconnects on its own.

The following customers had different network setups with the same remote desktop problem: Feikert Concrete: Client accesses the server by using the WAN address. There is no Hardware VPN. Moritz Concrete: Office and remote site have hardware VPN (Router VPN). Both customers have CenturyLink for their ISP.

Solution

Setup the server as a VPN Server (PPTP). All remote clients need to VPN to the server before they remote desktop to the server. On the remote desktop side, need to use the local IP of the server. Option 1: Create a VPN connection and have the users establish the VPN before running remote desktop. Option 2: Create a VPN connection by creating a batch file in the startup folder. When the user logs in to the PC it automatically performs the VPN connection to the Server. (not all PCs can connect to VPN on startup, just need to try it out)

Batch File: rasdial “My VPN” <username> <password>